After Court Case, M.S. in Business Analytics Students’ Tool Could Help Veterans Get Key Benefits

Students in the M.S. in Business Analytics Program's first class have already applied what they are learning to help rectify a longstanding health benefits issue for sailors who may have been affected by toxic herbicide Agent Orange during the Vietnam War.

Sailors on ships like the USS Alamo could have been exposed to Agent Orange during the Vietnam War but have had trouble verifying their benefit claims.

Sailors on ships like the USS Alamo could have been exposed to Agent Orange during the Vietnam War but have had trouble verifying their benefit claims.

Sailors on ships like the USS Alamo spent days and weeks in the territorial waters of Vietnam, where they could have been exposed to the toxic herbicide Agent Orange — linked with various health conditions including Parkinson’s disease and cancer.

Until recently, they were not eligible for the same health benefits as soldiers who served on the ground or patrolled inland rivers, and who later developed health problems associated with Agent Orange. However, a federal court ruled Tuesday that the Department of Veterans Affairs must extend those benefits to those who served offshore. A bill considering the issue, called the Blue Water Navy Vietnam Veterans Act, also came up in the last Congress, but did not pass in the Senate.

Even with Tuesday’s ruling, one key obstacle stands between veterans like those Alamo sailors and the benefits they need. How can families – and the VA officials assessing their claims – prove that a particular ship was in the Agent Orange exposure zone, defined by the legislation as within 12 nautical miles of a boundary off the coast of Vietnam?

Currently, that process involves looking through handwritten deck logs or other archived documents to prove eligibility. It’s a time-consuming process for veterans, their families and the VA.

That’s where Brian Harris, Jackson Sutherland, Alexi Himarios and Matthew Jacobs come in. They knew there had to be a better way.

All four are students in the University of Virginia’s new Master of Science in Business Analytics program, which welcomed its first class this year. The yearlong, Washington, D.C.-based program, run jointly by UVA’s Darden School of Business and McIntire School of Commerce, allows students to continue working full-time while learning how to harness the power of big data and apply it in their field.

When Harris, a major in the Army Reserves, heard about a Tableau Student Data Challenge dealing with this topic, he knew it would be a great opportunity for his classmates to put the skills they were learning in the MSBA program to good use.

Harris reached out to classmates and together the four students entered and won the contest, held by software company Tableau. Unwilling to stop there, they continued expanding and perfecting the tool they developed and briefed VA officials on its use.

One official, upon viewing the tool, “said it could do in minutes what might otherwise take weeks,” Sutherland said.

“That really validated our efforts,” he said. “It showed that a tool like this can help quickly get benefits and care to people who need it.”

The tool, built and published on the Tableau public website, uses digitized records of ship coordinates to map ships that passed within the exposure zone. Family members or VA officials can then use the tool to determine if a veteran’s service overlapped with the periods that his or her ship was in the exposure zone. (View a public sample of the tool.)

“In class, we have talked about how data is meaningless if you do not present it well,” Himarios said. “We wanted to make a useable tool that would solve the problem, but we also wanted the tool to tell a story. Any family member can look up their relative’s ship, see a picture of it, see who the commander was and see what campaigns it was part of. It makes the data useful and relevant.”

To make all of that information accessible, the team spent a Saturday digitizing handwritten ship logs, which are stored in the National Archives and record the day-to-day coordinates of each ship. So far, they have digitized records of 24 ships, with approximately 750 remaining. They are reaching out to veteran’s groups to help with some of the digitization, and also hope to use machine learning technology – something they are studying in class right now – to more quickly upload records.

“Machine learning can be used to process handwriting,” Himarios said. “We are going to test it out on the remaining deck logs.”

Jacobs, a Navy veteran, said the tools they are developing fit in with a broader emphasis on data and data analytics in the military.

“We have all seen the emergence of big data utilization as a hot topic, and officials in the Pentagon and military organizations are really concentrating on how to use data for operations and strategy,” he said. “This tool also shows how valuable data visualization can be for policy decisions.”

The human impact, Jacobs said, provided more than enough motivation for the team to work on this project, even outside of class and while balancing full-time jobs.

“We can help people who otherwise might not be able to receive these benefits,” he said. “As a veteran, it was particularly meaningful to contribute to some of the issues affecting veterans today.”

Darden professor Casey Lichtendahl, who teaches in the MSBA program, called the project a showcase for what the program is trying to accomplish, because it focuses on “translating” data science into information that laypeople, businesses and policymakers can use to make important decisions.

“Companies are looking for people who can translate between those two worlds, understanding coding, math, statistics and data science, while also knowing how to turn that into useable information,” he said. “This tool takes raw data from ship logs and puts it together in a way that is really cognizant of how the user might think about the problem. I am so impressed with it.”

Sutherland said that balance of business and data was exactly what drew him to UVA in the first place.

“I selected UVA’s program for its intersectionality,” he said. “A lot of other programs focus only on data science or only on business. Here, the strong emphasis on the case method lets us turn data into an actual solution.”

Right now, students are working on a case study for Hilton Hotels & Resorts, examining employee retention and looking for ways to reduce attrition. At the end of the unit, they will present their findings directly to Hilton’s human resources team.

“There is a huge emphasis on actionable results,” Himarios said. “I have loved that so far.”

In the months to come, the four classmates hope to formalize their commitment to “data for good,” as Harris called it, by finding ways for each subsequent MSBA class to lend their skills to a cause or organization.

For now, though, they are focused on getting the VA to use the tool they have built. That could happen soon, if Wednesday’s federal court ruling is not appealed to the Supreme Court, or if Congress passes the legislation. Whenever it does happen, they want to be ready.

“Hopefully, our tool means there is one less hurdle to implementing this,” Harris said. “Whatever happens in terms of politics or budget, potential beneficiaries should not be denied medical care simply because determining eligibility was deemed too hard or not technically feasible. We wanted to build a prototype that would take this concern off the table for lawmakers and the VA.”

By Caroline Newman, Associate Editor, Office of University Communications,, 434-924-6856. This story first appeared in UVA Today Jan. 30, 2019.

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